Here’s a Shipping, Return & Refund Policy rewritten for a Singapore-based business. You can copy-paste and adjust fees or timelines if needed.

Shipping Destinations

We currently ship within Singapore only.

Processing and Delivery Times

Order Processing Time
Orders will be processed within 1–2 business days after payment is successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time
Packages are typically delivered within 2–5 business days after dispatch. Delivery times may vary depending on courier service, weather conditions, and peak periods.

Shipping Fees

• Singapore (Standard Delivery): SGD 5

• Free Shipping: Available for orders above SGD 150

Shipping fees will be calculated and displayed at checkout.

Shipping Method

We deliver using reliable local courier services in Singapore.
All orders come with tracking information, allowing you to monitor your delivery status using the provided tracking number.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You may track your order through the courier’s website.

Return Policy

Special Cases
If the received product is damaged, defective, or incorrect, please contact our customer service team within 24 hours of receiving the item.

Please provide:

• Order number

• Clear photos or videos of the issue

We will assess the case and provide a replacement, exchange, or other suitable solution based on the situation.

Refund Policy

Eligibility
Refunds are applicable only if the issue is caused by our error (e.g. wrong item sent or item damaged during delivery). Requests must be made within 24 hours of receiving the product.

Refund Processing
Approved refunds will be issued via the original payment method.
Please allow 7–10 business days for the refund to be processed. Additional time may be required by your bank or payment provider.

Contact Information

If you have any questions regarding shipping, returns, or refunds, feel free to reach out to us via the following channels:

• Phone: +65 8414 5344
  
• Email Address:   support@xdynamicsolution.com